Privacy Policy
1. Introduction
This Privacy Policy is provided by HELPI GROUP LTD; a company registered in England and Wales under company number: 16394541 with registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ ('we', 'our' or 'us') for use of our website (Website) and our services including any applications or software we provide (Services).
You can access our Website and Services through:
- (a) https://helpi.team/ for suppliers;
- (b) https://helpi.life/ for customers; and
- (c) https://helpi.group/ for the Platform.
together, the Website and Services.
We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your personal data).
It also explains your rights in relation to your personal data and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your personal data is regulated by law, including under the UK General Data Protection Regulation (UK GDPR).
We are the controller of personal data obtained via the Website, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
2. What this policy applies to
This privacy policy relates to your use of the Website and Services only.
The Website may link to or rely on other apps, websites, APIs or services owned and operated by us or by certain trusted third parties to enable us to provide you with Website. These other apps, websites, APIs or services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate. For more information see the section 'Who we share your personal data with' below.
3. Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through the Website. We will collect and use the following personal data about you:
| Category of data | In more detail |
|---|---|
| Identity information when you engage us for services |
|
| Data collected when you use specific functions in the Website | Data you store online with us using the Website including your usage history or preferences (while such data may not always be personal data as defined at law in all cases we will assume it is and treat it in accordance with this policy as if it were) |
| Other data the Website collects automatically when you use it |
|
| Data collected when you make an enquiry with us | Your name and email address |
If you do not provide personal data we ask for where it is required it may prevent us from providing the Website or Services to you.
We collect and use this personal data for the purposes described in the section 'How and why we use your personal data' below.
4. Sensitive Data
Certain Personal Data we collect is treated as a 'special category' to which additional protections apply under data protection law. This is also known as 'Sensitive Data'. Where we process such Sensitive Data, we will also ensure we are permitted to do so under data protection laws, and any such data will be collected on the basis of your consent.
Sensitive personal data means information related to personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic data; biometric data (where used for identification purposes); data concerning health; data concerning a person's sex life; and data concerning a person's sexual orientation. We may collect sensitive personal data or information such as your National Insurance number (or other Taxpayer Identification Number), bank account details, and details of relevant income or transactions processed through the platform.
If you do not provide Personal Data we ask for where it is asked, it will prevent us from providing the Services.
We collect and use this Personal Data for the purposes described in the section 'How and why we use your Personal Data' below.
5. How your personal data is collected
We collect personal data from you directly when you place an order or purchase products on our Website, contact us directly or reach out to us via social media, make submissions via the Website when a forum element is available, or indirectly, such as your activity while using our Website.
We also use cookies on our Website which may collect personal information about you. Detailed information regarding our use of cookies and similar technologies is available in our cookies policy.
6. How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
- (i) where you have given consent
- (ii) to comply with our legal and regulatory obligations
- (iii) to comply with UK tax reporting regulations, including the reporting rules for digital platforms implemented by HM Revenue & Customs (HMRC), which stem from the OECD's Model Reporting Rules for Digital Platforms (DAC7).
- (iv) for the performance of a contract with you or to take steps at your request before entering into a contract, or
- (v) for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see 'How to contact us' below).
The table below explains what we use your personal data for and why.
| What we use your personal data for | Our reasons |
|---|---|
| To provide the Services to you | To perform our contract with you or to take steps at your request before entering into a contract |
| Providing the Website to you | To perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the Terms and Conditions which apply to the Website) |
| Providing you with our products | To perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the Terms and Conditions which apply to the Website) |
| To enforce legal rights or defend or undertake legal proceedings | Depending on the circumstances: to comply with our legal and regulatory obligations; in other cases, for our legitimate interests or those of a third party, i.e. to protect our business, interests and rights or those of others |
| Communications with you not related to marketing, including about changes to our terms or policies or changes to the Website or service or other important notices | Depending on the circumstances: to comply with our legal and regulatory obligations; in other cases, for our legitimate interests or those of a third party, i.e., to provide the best service to you |
| Protect the security of systems and data | To comply with our legal and regulatory obligations we may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us |
| Operational reasons, such as improving efficiency, training, and quality control or to provide support to you | For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you |
| Statistical analysis to help us manage our business, e.g., in relation to our performance, customer base, app and functionalities and offerings or other efficiency measures | For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you and improve and develop our Website and Services |
| Updating and enhancing user records | Depending on the circumstances: to perform our contract with you or to take steps at your request before entering into a contract (in this case, the contract means the Terms and Conditions which apply to the Website); to comply with our legal and regulatory obligations; where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about their accounts and new products |
| To comply with our legal and regulatory obligations | Depending on the circumstances: to perform our contract with you or to take steps at your request before entering into a contract; to comply with our legal and regulatory obligations; where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about their accounts and new products |
| To share your personal data with members of our group and third parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency. In such cases information will be anonymised where possible and only shared where necessary | Depending on the circumstances: to comply with our legal and regulatory obligations; in other cases, for our legitimate interests or those of a third party, i.e., to protect, realise or grow the value in our business and assets |
See 'Who we share your personal data with' for further information on the steps we will take to protect your personal data where we need to share it with others.
7. Who we share your personal data with
We routinely share personal data with service providers we use to help us run our business or provide the services or functionalities in the Website, including developers and cloud storage providers.
We only allow service providers to handle your personal data if we are satisfied they take appropriate measures to protect your personal data. We also impose contractual obligations on service providers to ensure they can only use your personal data to provide services to us and to you.
We or the third parties mentioned above may occasionally also need to share your personal data with:
- • external auditors, e.g. in relation to the audit of our accounts and our company—the recipient of the information will be bound by confidentiality obligations
- • professional advisors (such as lawyers and other advisors)—the recipient of the information will be bound by confidentiality obligations
- • law enforcement agencies, courts or tribunals and regulatory bodies to comply with legal and regulatory obligations
- • other parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency—usually, information will be anonymised but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations
We will provide you with a copy of the information reported to regulatory authorities by the annual deadline of January 31st following the reporting period.
If you would like more information about who we share our data with and why, please contact us (see 'How to contact us' below).
We will not share your personal data with any other third party.
8. How long your personal data will be kept
We will keep your personal data for as long as you have an active account with us and for a period of up to 6 years thereafter to comply with any accounting or legal obligations including in the event of the pursuit or defence of legal claims. Once you have closed your account with us, we will move your personal data to a separate database so that only key stakeholders in our business on a 'need to know basis' have access to such data.
Following the end of the of the aforementioned retention period, we will delete or anonymise your personal data.
9. Transferring your personal data out of the UK
As part of providing the Services, we may share your personal data with third parties based outside of the UK.
Under UK data protection laws, we can only transfer your personal data to a country outside the UK where: the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an 'adequacy regulation') further to Article 45 of the UK GDPR; there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you; or a specific exception applies under relevant data protection law. Accordingly, if we were to start transferring your personal data from the UK to:
- • The EEA: we would rely on the adequacy finding granted by the UK to the EU under the Withdrawal Agreement to do; for any transfers from the EU to the UK, we would rely on the adequacy regulation granted to the UK under the Adequacy Decision.
- • Any country located outside the UK/EEA: we would rely on appropriate safeguards under the UK GDPR, such as by relying on an Adequacy Decision being in place for that country, or entering into an International Data Transfer Agreement.
In the event we could not or choose not to continue to rely on either of those mechanisms at any time we would not transfer your personal data outside the UK unless we could do so on the basis of an alternative mechanism or exception provided by UK data protection law.
10. Your rights
You generally have the following rights, which you can usually exercise free of charge. For more information regarding these rights, please visit the ICO website here.
| Right | Description |
|---|---|
| Access to a copy of your personal data | The right to be provided with a copy of your personal data. |
| Correction (also known as rectification) | The right to require us to correct any mistakes in your personal data. |
| Erasure (also known as the right to be forgotten) | The right to require us to delete your personal data—in certain situations. |
| Restriction of use | The right to require us to restrict use of your personal data in certain circumstances, e.g. if you contest the accuracy of the data. |
| Data portability | The right to receive the personal data you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations. |
| To object to use | The right to object: at any time to your personal data being used for direct marketing (including profiling); in certain other situations to our continued use of your personal data, e.g. where we use you personal data for our legitimate interests. |
| Not to be subject to decisions without human involvement | The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you |
We do not make any such decisions based on data collected by the Website.
For further information on each of those rights, including the circumstances in which they do and do not apply, please contact us (see 'How to contact us' below). You may also find it helpful to refer to the guidance from the UK's Information Commissioner on your rights under the UK GDPR.
If you would like to exercise any of those rights, please contact us—see below: 'How to contact us'. When contacting us please:
- • provide enough information to identify yourself (e.g., your full name and username) and any additional identity information we may reasonably request from you, and
- • let us know which right(s) you want to exercise and the information to which your request relates
11. Keeping your personal data secure
We have appropriate security measures to prevent personal data from being accidentally lost, or used or accessed unlawfully. We limit access to your personal data to those who have a genuine business need to access it.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
12. How to complain
Please contact us if you have any queries or concerns about our use of your information (see below 'How to contact us'). We hope we will be able to resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner.
The Information Commissioner can be contacted at https://ico.org.uk/make-a-complaint or telephone: 0303 123 1113.
13. Changes to this privacy policy
We may change this privacy policy from time to time. When we make significant changes we will take steps to inform you, for example via the Website or by other means, such as email.
14. How to contact us
You can contact us if you have any questions about this privacy policy or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below: